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What’s your policy on returns/exchanges?
Please note that items from the MBW Laboratories are quality controlled and are checked for any faults and securely packaged before they are dispatched by hand to our customers.
Wrong Item If you were shipped the wrong order, our bad, we’re sorry! You have up to 7 days to contact us and highlight the order number and incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item. Shipping is non-refundable except in cases where we may have made an error.
Notify Us if you have received a defective item (eg. cracked bottle). Please drop us an email within 3 working days from the day the parcel was received. Include pictures of the defective item and a description of the fault.
Kindly retain your postal receipt from the courier until you are certain your parcel has been safely received by MBW Laboratories. We may need to see this if we fail to receive your parcel. We will do our best to process returns within 7 working days of receipt.
All items will be inspected on return and will be handled on a case by case basis under the discretion of MBW Laboratories.
Change of heart/change of mind These do not not constitute grounds for a return or the issuing of store credit on MBW Laboratories part.
As with all returns, items have to be unused, unopened and in their perfect original condition and packaging. Items must be returned with original proof of purchase in order to receive your replacement item. Notifications received after 7 days will not be entertained. All returning items must be shipped through registered/traceable mail at the customer’s expense. We reserve the right to refuse an exchange request if any aspects of terms stipulated above do not comply with this policy.