FAQ

Q: Have you any stockists in Singapore?

Currently we are not stocked at any store, but we’re looking forward to soon!

Q: I have a store. Can I stock your label?

Please drop us a line with more information about your store and philosophy so that we can learn more, discuss terms and hopefully work together!

Q: Do you create bespoke goods for events/special occasions/ boutique hotels/ spas/gyms

We do! Whether it’s for an intimate gathering or big scale event, we’ve created many a bespoke aromatherapy products and blends. There are varying levels of customisation – from adding your monogram with our logo or crafting a scent from scratch. Simply get in touch for rates and to start collaborating.

Q: Do you test on animals?

Never. We try our products on spa, aromatherapy and beauty specialists as well as friends who have experienced many different products.

Q: What differentiates your oil from other brands?

At MBW Laboratories we only want the best for you. Our oils are E.O.B.B.D Certified, which means that it is of pharmaceutical grade sold in pharmacy’s for medical use in Europe. But please do not use these oils to self medicate and consult a professional aromatherapist before you do so.

Q: What is the best way to store my products?

Remember to store your preservative-free products in a cool, dry spot. Ingredients may have settled during transport/storage, give them a good shake before use.

What’s the shelf life of the products?

As indicated on the jars. Look for the ‘Use By Date’.

Q: How much does shipping cost within Singapore? 

We offer flat rate shipping & handling of $7 on all orders via Singpost Smartpac, which typically takes 2 to 3 business days. You will receive a tracking number & later, a postman at your door. All orders $100 and over receive complimentary shipping on us.

Q: Do you ship internationally?

We would love to! Please email us at admin@mbwlabs.com with your order and we will do our best to send your package as soon as possible via TNT.

Any other care tips?

  • Always patch test a small amount of product for sensitivity or allergic reaction first before use – try a small spot on the side of the neck or wrist area. Never apply these oils directly on the skin neat, blend a few drops of your pure essential oil to a vegetable-based carrier oil such as extra virgin olive, argan, apricot kernel or jojoba oils.
  • Never apply to broken skin or open wounds.
  • You may love your oils but consult your vet before using any on or around your pet.